Privacy Policy | Cannon System Design

1. Introduction
Cannon System Design ("we," "our," or "us") is committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, store, and disclose personal information in connection with our services, including our Digital Signage solutions. We now serve both domestic and international customers, ensuring compliance with global data protection laws.

2. Information We Collect
We collect and process the following types of personal data when you interact with our services:

Contact Information (name, email, phone number, business details)
Usage Data (website interactions, IP addresses)
Payment Information (processed securely by third-party payment processors; we do not store or collect banking details)
Digital Signage Content Data (content uploaded or managed through our Digital Signage services, which may include images, videos, and text)
Any other information you provide voluntarily

3. How We Use Your Data
We use your data strictly for business operations, including:

Managing accounts and processing transactions
Customer support and service improvements
Legal and regulatory compliance
CRM and invoicing
Digital Signage services
Miscellaneous integrations necessary to provide our services

4. Data Storage & Security

All data is stored securely in the United States.
We do not sell, trade, or share personal information for marketing purposes.
We implement industry-standard security measures, including encryption, secure access controls, and firewalls, to protect personal data. While we take all necessary precautions, no system is entirely secure, and we encourage users to protect their personal information online.

5. Third-Party Services

We use third-party service providers (such as CRM platforms, invoicing systems, and payment processors) to facilitate our business operations.
These providers are contractually obligated to process personal data securely and only for the purposes specified by Cannon System Design.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements.
Standard retention periods are:
- Customer account information: Retained while the account is active + 3 years post-closure for legal obligations.
- Payment records: Retained for 7 years for financial and tax compliance.
- Analytics and usage data: Retained for 2 years to improve services, then anonymized.

7. User Rights (CCPA/GDPR Compliance)
Users have the following rights regarding their personal data:

Right to Access: You can request a copy of your personal data.
Right to Deletion (Right to Be Forgotten): You can request deletion of your personal data, subject to legal obligations.
Right to Data Portability: You can request your data in a structured format.
Right to Object or Restrict Processing: You can limit how your data is used.
Right to Rectification: You can request corrections to inaccurate or incomplete data.
International Users: If you are a resident of the European Economic Area (EEA), United Kingdom (UK), or any other region with privacy laws governing data protection, you may have additional rights under applicable data protection laws, including access, rectification, erasure, objection to processing, and the right to file complaints with local regulatory authorities.

To exercise any of these rights, please contact us at legal@cannonsystem.design. We may need to retain certain data for legal or administrative purposes.

8. International Data Transfers
As Cannon System Design now serves international customers, we comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU/UK customers and other international privacy laws.

Data is primarily stored in the United States, but we take steps to ensure appropriate safeguards when transferring data internationally.
If you are located in the EU, UK, or another jurisdiction with strict data transfer laws, we ensure that your data is transferred in compliance with Standard Contractual Clauses (SCCs) and other legally recognized mechanisms.
If required by law, we will seek explicit consent before transferring personal data internationally.

9. California Privacy Rights (CCPA Compliance)
Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Request Details about the categories and specific pieces of personal information we collect.
Request Deletion of their personal data, subject to legal and operational exceptions.
Opt-out of the sale of personal data (we do not sell user data).
Exercise these rights without discrimination.

📌 How to Submit a Request:
To submit a CCPA request, email us at legal@cannonsystem.design with the subject "CCPA Request." We will verify your identity before processing any requests.

10. Complaints About Data Handling
If you believe we have not handled your personal data in accordance with this Privacy Policy, you have the right to file a complaint with us at legal@cannonsystem.design. If you are not satisfied with our response, you may also contact your local data protection authority.

11. Use of Artificial Intelligence (AI)
We utilize AI technologies to enhance our services, including data analysis and customer support. We are committed to ensuring that our use of AI complies with applicable laws and regulations, such as the EU's Artificial Intelligence Act and relevant U.S. state laws. We prioritize transparency, fairness, and privacy in all AI-driven processes.

12. Collections & Legal Enforcement
If an account becomes past due, we may share necessary personal and financial data with debt collection agencies, attorneys, or legal representatives to facilitate the collection of outstanding invoices. This will be done in accordance with applicable laws and contractual obligations.

13. Contact Information
If you have any questions or requests regarding this Privacy Policy, please contact us at:
📧 Email: legal@cannonsystem.design
📍 Address: Cannon System Design, 5801 Golden Triangle Blvd, Suite 103 MB-252
Fort Worth, Texas 76244

📞 Phone: 817-203-4978

By using our services, you agree to the terms outlined in this Privacy Policy.