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MANAGED SERVICES THAT KEEP YOU CONNECTED
As your trusted managed IT services provider, Cannon System Design helps you focus on growing your business while we handle the complexities of your technology. Whether you need fully managed or co-managed services, we ensure a resilient IT infrastructure with enhanced security, improved performance, and reduced overhead.
INCLUDED SERVICES
On-Site Assistance
This service includes up to one hour of on-site assistance, providing hands-on support to ensure your systems run smoothly and any issues are promptly addressed.
Off-Site Assistance
This service includes up to two hours of off-site remote assistance, allowing us to troubleshoot issues, optimize performance, and provide technical support without the need for an on-site visit.
24/7 Monitoring
Our 24/7 monitoring service ensures continuous oversight of your systems, allowing us to detect and address potential issues before they impact your business.
Discounted Hourly Labor Rates
Enjoy discounted labor rates with remote tech services at $75 per hour and on-site support at $150 per hour, ensuring cost-effective solutions for your IT needs.
Network & System Monitoring
24/7 networking penetration testing and uptime monitoring with both guaranteed NEXT DAY AM service and remote tech assistance within an hour or less.
Support Tickets
You can submit support tickets online under the Resources section at this link. For immediate assistance, call our main number at (817) 203-4978—press 4 for IT Support during business hours, or follow the prompts for after-hours assistance.
Additional Terms:
• No Contract - month-to-month
• Remote tech service hours can roll over for a maximum of 4 months.
• Onsite labor does not roll over.
• All support related emails should be sent to tech-support@cannonsystem.design
